Refund policy

In accordance with Directive 83/2011 / EU and art. 52 of Legislative Decree 2005, n. 206 the user acting as a "consumer" has the right to withdraw from the sales contract within 14 days from the day on which the user, or a third party designated by the user, acquires physical possession of the products.

In case of exercise of the withdrawal, the user is required to return the products no later than 14 days from the exercise of the withdrawal. In order to make the return, the customer must download the form in this section, fill it in and send it by e-mail to the address resi@lebanto.com. The shipping costs to be incurred for the return are charged to the user.

The products must be returned intact and properly packaged in their original packaging, accompanied by any accessories. The customer is responsible for the decrease in value resulting from manipulation other than that necessary to establish the nature, characteristics and functioning of the asset itself. 

Lebanto will refund the amount paid using the same method used by the user for payment as soon as possible and at the latest, within 14 days of receipt of the cancellation notification. Notwithstanding the foregoing, the reimbursement may be suspended until receipt of the goods or until proof of having returned the goods, whichever is earlier.

For more information, we invite the user to consult the "Terms and conditions" section of our website.

Download the withdrawal form.