Refund policy

In compliance with Directive 83/2011/EU and art. 52 of Legislative Decree 2005, n. 206, the user who acts as a "consumer" has the right to withdraw from the sales contract within 14 days starting from the day on which the user, or a third party designated by The user acquires physical possession of the products. 

In case of withdrawal, the user is required to return the products no later than 14 days from the withdrawal. 

In order to make the return, the customer must download the form in this section, fill it in and send it by e-mail to resi@lebanto .comThe shipping costs to be incurred for returning the returned products are charged to the user. 

The products must be returned intact and suitably packaged in their original packaging, accompanied by any accessories. The  the customer is responsible for the decrease in value resulting from handling other than that necessary to establish the nature, characteristics and functioning of the good itself.

Lebanto will refund the amount paid using the same method you used for payment as soon as possible and at the latest, within 14 days of receiving the cancellation notice. Notwithstanding the foregoing, the refund may be suspended until receipt of the goods or until proof of having sent the goods back, if earlier.

For more information, we invite the user to consult the section "Terms and conditions of our site.

Download the withdrawal form.