Shipping policy

Here you will find all the information on shipments to EU country.

You can choose from several delivery options, simply at checkout. Please be advised that following choices are not available in every country or region.

-Delivery to street level (curbside): this means that the products will be delivered by a courier directly to your home, on the ground floor, at the point closest to the entrance of your home that can be reached by the vehicle used for delivery.

-Delivery to the floor: The products will be delivered to your home by the courier in charge, and will also deliver the package to the desired floor. It is the customer's responsibility to verify and ascertain the feasibility of the delivery. The assembly of the furniture, the removal and disposal of the packaging are not foreseen.

-Delivery to the floor and assembly: In this type of delivery, the product is delivered to your home, at the desired floor, and any assembly and disposal of the packaging is included.

Lebanto ships using two types of couriers:

-Couriers specialized in design and furnishings for heavier and more voluminous products. Delivery times vary according to your region of residence. Typically, delivery takes 1-2 weeks from the end of the artisanal production. 

-With express courier for smaller products that we want to arrive as quickly as possible at your home. Our logistics partners are DHL, Poste Italiane and Bartolini. Delivery times are approximately 1-4 days from the end of production for shipment to Italy, 3-6 days from the end of production for shipment to other EU countries. 

Please note that the delivery of transport of heavy products may be carried out on a pallet and using wood box. This pallet and box will be left with the delivery, unless different specification. Moreover, be advised that heavy and voluminous products may need from 2 to 4 people to handle properly the manual transportation at the specific floor/room.

The methods of delivery of Products to countries outside the European Union are indicated at the checkout stage and may alternatively consist of:

• Delivered Duty Paid (DDP): Lebanto bears all shipping costs, assumes all transport risks to the place of delivery in the country of import and bears the import duties;
• Delivered At Place (DAP): Lebanto assumes only the responsibility for the shipment of the Product and the related costs. In this case, customs and import charges and duties are paid by the User.